Free Shipping (US Orders Over $59)
- Free ground shipping for US orders over $59.
- Not shipped to: P.O. Box, APO, FPO, DPO, and military addresses.
Shipping Methods
- Standard ground shipping via UPS, FedEx, or USPS.
- For most domestic regions (excluding Alaska and Hawaii):
- Free shipping for orders over $59.
- $9.90 shipping fee for orders under $59.
- For Alaska and Hawaii:
- Free shipping for orders over $99.
- $19 shipping fee for orders under $99.
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- International shipping is not supported.
Order Processing
- Orders are processed within 2-3 business days.
- Changes or cancellations are not allowed once processing begins.
- Orders are not shipped on weekends or holidays.
Shipping Time
- Standard shipping takes 3-5 business days but may take longer due to high order volumes.
Shipping Difficulties
- If the address is insufficient, the postal code is missing, or recipient information is incorrect, we will contact you for updated information.
- If no response is received within 2-3 days, the order will be canceled.
Order Tracking
- Tracking numbers are provided in the shipping confirmation email.
- All orders can be tracked on the 'My Account' page.
Damaged Goods
- K-Gallery is not responsible for products damaged during shipping.
- File a claim with the shipping carrier if products are received damaged.
- Keep all packaging materials and damaged goods before filing a claim.